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Northwestern Home Loans

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Farewell Bend Park

We are a 10-year old Service First company that happens to provide residential mortgage loans. We love helping our neighbors with their home finance needs whether they are buying or refinancing their home. We have a passion for serving our local community, and truly want to make each of our clients know how special they are to us. If we have a satisfied customer, we failed. We strive to not only meet our client’s expectations, but we are constantly looking for opportunities to exceed them. We know that in doing so we will accomplish our goal of turning our clients into Raving Fans.

click here to visit Northwestern Home Loans’ website

We are committed to continuing to improve our growth rate and have a target goal of serving 42 families a month, by August 2020. We know that by working within our vision, and serving families at a level unlike anybody else in our industry, that the families we work with today will want to recommend us to their friends and their families. In addition, we will also be able to attract the best Loan Officers, Processors, and Operation Support that believe in our unrivaled level of service to help us achieve our goals.

To us, it’s not about the ego of being the biggest, or having the most Loan Officers and employees; it’s about having the best people, and doing the most for our clients. It is a mindset and commitment of service that allows us to be great, and if we hold up our end of the bargain, we know that we can’t help but be successful.

Our personalized customer service, communication, upfront thoroughness, honesty, integrity, and mortgage/finance strategy is what makes us shine above the rest.

Northwestern Home Loans proudly serves OR, WA, CA & ID, but we are passionate about our local community. We love being part of the many different festivals, parades, and events that take place nearly daily in Central Oregon and surrounding areas. We work hard for our clients, so that we can play hard with our new neighbors!

Northwestern Home Loans is Veteran owned, and we take the highest level of pride when serving our Veteran Community. Not only do we put the proverbial ‘white velvet gloves’ on for our VA clients, we have been dedicated to giving back to Save A Warrior through a fundraising event that we helped start in 2015 called The Scotch where we have raised over $200,000 to date and helped 49 veterans struggling with Post Traumatic Stress by putting them through the Save A Warrior (SAW) program. With the epidemic of 22 suicides per day amongst our nation’s best, we want to make a difference. Matt Bassitt, founder of NWHL, served in the USAF Reserves within the 939th Rescue Wing. Their motto; “”Ut Alii Vivant”” which is Latin for “”So That Others May Live””, in this spirit Matt and the entire NWHL team take great pleasure in giving back to Save A Warrior, which most literally lives up to this motto.

We love serving our veteran and patriot communities. Those that were willing to put the uniform on, knowing full well that they could be asked to make the ultimate sacrifice deserve our best. We are so grateful to live in a community that not only inhabits so many terrific veterans, but also so many amazing patriots. To us, patriots are those that understand the sacrifice our nations bravest have made, and are willing and wanting to give back. We know that many of our patriot clients take pride in working with us due to our commitment to helping our veteran community. We proudly say “Thank You” to all of our clients, not only are they worth it, but they allow us to better support our passions just by letting us serve them.

We will work tirelessly to ensure you become a Raving Fan by doing the “extras” that will exceed your expectations, we do this because you are worth it!

Technology has become such a huge part of our industry, and we have embraced our technology, but with a personal touch and an effort to bridge the gap between the human element in a digital world. Our personalized customer service, communication, upfront thoroughness, honesty, integrity, and mortgage/finance strategy is what makes us shine above the rest. Our objective is to always provide a terrific mortgage, with fantastic rates and fees, as well as closing on time or early. However, we really want our customers to feel special, because… YOU are!

We guarantee your home will close on time; we guarantee that when we say you are Pre-Approved, you actually are. We will work tirelessly to ensure you become a Raving Fan by doing the “extras” that will exceed your expectations, we do this because you are worth it!

In effort to show our support for the Troops and Veterans alike, we have an amazing NWHL Branded Military 5-ton truck that we use as our mobile billboard. We use it for Veteran functions, parades, golf events, and in our marketing and promotional products with the tag line, “The Mortgage Veterans”. Our team, some of which are Veterans, love this double entendre, as it plays off of their prior service in the military as well as their wealth of knowledge and experience in the mortgage industry.

Northwestern Home Loans is made up of true professionals with a passion for serving others. We love our community and being able to play where we live. Bend provides a unique culture where we can be genuine, authentic, and honest, which are attributes we find and respect within our community. We understand that the purchase of a new home is often the most important event going on in our clients’ lives, and we honor and empathize with our clients with an effort to take a burdensome process and make it just another day in the park. We believe in great communication to ensure that all parties know exactly where the file is during the loan process.

NWHL is intentional with its vision and is focused on even the smallest attention to detail. As an example, our logo along with our bold red, black, and white colors, as well as our extra thick and embossed business cards, are designed to show an impression of our quality and substance. Our 5 ton military truck as well as our messaging, is intended to tell the story that we are not just another lender, we think outside the box to find solutions for nearly any problem, and that we are willing to go big for what we are passionate about. This is not just what we want our clients to think about us, but rather, to know about us. We are confident that this will hold true after we get the opportunity to serve you.

Our 5 ton military truck as well as our messaging, is intended to tell the story that we are not just another lender, we think outside the box to find solutions for nearly any problem, and that we are willing to go big for what we are passionate about.

The Core Values I took away from the Air Force still serve me and our company everyday; Honesty, Integrity, Service Before Self, and Excellence In All We Do. In addition, we have a focus on the attention to detail to mitigate any potential problems that can arise from the very start. We do this by reviewing everything upfront. Sure, this takes additional effort and work from our team, but to help reduce our clients stress and mitigate potential problems that could arise later is a no-brainer to us. After all, our clients are worth this level of service!

We are invested in making sure our process and technology including our mobile App are designed to make our customer’s mortgage process smoother and easier. We want our clients to think of us at their mortgage “Scrubbin’ Bubble” – We Work Hard So You Don’t Have To!

We have developed a Perfect Loan Process, to make this possible. We are thorough in our initial review so that we can give a clear picture to all parties of what the expectations will be, we communicate constantly with updates, and when/should we make a mistake or something outside of our control goes wrong, we will never hide from it, we will communicate it and look to problem solve for an acceptable solution. We look at problems as opportunities to show our true character. It easy to look good when everything goes right, and that is certainly our goal, but when things don’t go as planned, that’s where we believe we are truly different in how we handle those situations. You will always get honesty and integrity from us, and that includes accountability and ownership should we make a mistake. We have a strong belief of doing what’s right, even when nobody is looking. We will always do what’s right for our clients.

There is a mantra that echoes through the Save A Warrior cohorts of “You Are Worth It”. As Matt went through the SAW Program in 2016 he had a personal and deep self discovery while going through an equine therapy session, where that simple phrase took hold in a way that was beyond anything he ever imagined.

We want every one that walks in our doors or is on the other end of the phone to know, just how “Worth It” they are, every time they interact with our company. They deserve the extra care and attention, as our clients chose us to help them through likely the largest purchases of their lives, and we owe it them to go the extra mile, after all, they are Worth It!!!
In 5 years’ time, (August 2022), we will have opened our 2nd branch location and will be serving 1,000 families with their home finance leads per year, thus allowing us to cut a check of $100,000 to Save A Warrior.

 


 

 

2019 Bend Chamber SAGE Business Awards //  Small Business of the Year Nominee

 

 

 

 

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